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Archive for October, 2009

Face Youth Lab – Youth and the Internet are Rewriting Literacy

Friday, October 30th, 2009

This post is taken from Face Youth Lab, Youth Lab is the place for marketers and researchers to keep up to date with youth movements and trends. To see more please visit www.faceyouthlab.com.

There has been much discussion on the effect that digital is having upon handwriting and literacy as a generation grow up using keyboards and touch-screens instead of pens and pencils. We’ve already touched on the fact that young people are choosing to read online over print by quite a margin. All of these factors have a seemingly negative impact on literacy right? Especially considering the transient nature of information represented on screens. However, It has been suggested that digital information is allowing young people to write and express themselves more than any generation previously.

With 8.5 million 14-24 year olds Facebook users in the UK there has been some past suggestions that so much informal writing has lead to deterioration in literacy. Teachers have become worried about the appearance of ‘text speak’ in exams. While there is a certain amount of hysteria surrounding this phenomena, there is also contradicting research suggesting that “Children’s use of textisms is not only positively associated with word reading ability, but it may be contributing to reading development”. While these two arguments may not have reach a conclusion in any respect and will not for quite some time, one thing is clear. The generation growing up with digital is writing far more than any other more before it.

A recent study at Stanford University has supported this and it’s organizer, professor Andrea Lunford stated that “we’re in the midst of a literacy revolution the likes of which we haven’t seen since Greek civilization”. Largely because much socializing takes place in the digital sphere, an amazing 38% of the writing done by the students surveyed has nothing to do with school. This percentage is amazing if you think back twenty years to how those who might be writing outside of school would be looking to make their careers out of it through academia or journalism. The social nature of this writing also disposes the writers to be fully aware, more aware than the young people of previous generations, of who their audience is beyond university professors. Previous generations did not even write for an audience, which must surely have an impact on honing their literacy skills. Digital will impact literacy further as its presence is increasingly felt beyond the desktop. A university in Australia is adding a course on how to Twitter, showing the importance now being instilled in what Clive Thompson calls “haiku like concision”. With the e-reader set to ascend in popularity in 2010 and physical libraries set to up their amount of digital reading devices there is clearly a movement towards digital literacy that is not going to slow down, with it’s impact only just being able to be assessed.

LOL cats have a language completely driven by users

LOL cats have a language completely driven by users

While there are those that would shoot down any suggestion that digital is improving literacy, the 1,616 students interviewed at Stanford said “they defined good prose as something that had an effect on the world” suggesting that the role of the audience could be progressing language in some ways, and that the significance of the message is becoming more important than the medium. There is a view that the progression of language is natural. There are many silent letters in English. Will writers of English hundreds of years in the future continue to spell ‘through’ with a ‘g’ if it hasn’t been spelt with one for a very long time? We haven’t pronounced ‘olde’ phonetically in hundreds of years.

This again raises questions of phonetics in particular from writing, and recalls the perhaps absurd recent story of the London translation company that required a fluent speaker of ‘Glaswegian English’.The recent film ‘Made In Jamaica’ was also wholly subtitled. Languages do diverge and progress over time. Grammar has always been open to subjective opinions. It’s now common not to spell ‘internet’ with a capital ‘I’. The impact digital is having on language could easily be seen as larger step in this progression. Abbreviations like ‘LOL’ are beginning to convey their own particular connotations, meaning and significantly impact on the message of conversations and dialogue. However, like with any generational conflict that the internet and digital is helping to bring to the fore (copyright is another which we will explore next week), it’s not as straight forward as one way or the other. Websites like http://savethewords.org/, a brilliant campaign from the Oxford English Dictionary highlights the beauty and striding connotations in rare underused words, and so like the copyright argument, a balance between progression and the status quo must be struck without each party entirely dismissing the other argument. The new digital literacy and language that young people are driving and creating is not going to disappear, or shrink in any respect, so it must be down to society as a whole to decide which words both convey the meaning of our messages and yet don’t mutate language beyond comprehension.

Face Speaking at MRS New Media & Technology Conference!

Tuesday, October 27th, 2009

Francesco will be heading over to the MRS New Media and Technology conference on the 19th November to join the conversation and present. Our Head of Web Research and Strategy will be discussing real time research and collaborative planning.

Research 3.0: real-time research and collaborative approaches for adaptive brand planning

  • Measuring and monitoring online conversations about  brands to assess brand influence and brand visibility
  • Applying qualitative analysis to determine research  parameters and add meaning to quantitative findings
  • Identifying the conversation hubs and the  influencers across a wide range of channelss
  • Using crowd-sourcing and co-creation methodologies  to achieve research,innovation and planning objectives
  • Building iterative models for feeding real-time insights and consumer inputs into the existing marketing process

Also on the bill are speakers from the BBC, Orange, Coca-Cola and Danone so it should be a very insightful look into the future. To see the full line up and get some more info on the conference CLICK HERE

Face at Open Hardware Conference – London, December 4th 2009

Tuesday, October 27th, 2009

0624makers

40Fires and Nesta have announced the Open Hardware Conference, which will take place in the Nesta offices in London on the 4th December 2009 between 10am and 8 in the evening:

Collaborative Strategies and Challenges of Making Things the Open Source Way

This is an event to bring key projects, their participants and stakeholders together in the emerging field of Open Hardware development, organized by 40Fires in partnership with Nesta.

The 40Fires Foundation is a forum to develop energy-efficient cars, and other sustainable products, using an open source approach.

The event aims to inform participants about Open Hardware, to be a space to discuss and learn and to explore practical solutions and potential collaborations to help Open Hardware work better, for a better world.

Confirmed speakers include Christian Alhert of Minibar and Open Business fame, Alexandra Deschamps-Sonsino of Tinker.it and I‘m going from Face. Patrick Andrews of Riversimple/40 Fires will be talking about The Hyrban, the Open Source car, Adrian Bowyer about the RepRap Project and its Community, Andrew Katz will discuss A framework for open licensing of hardware and I’m going to discuss a hybrid approach (bottom-up and top-down) to open innovation.

Should be a cracking day, join us!

Bottom up is not enough: the case for a hybrid model

Tuesday, October 27th, 2009

As Hugh Jordan wrote on Brand-e recently, “Barely a day goes by without a website, campaign or competition cropping up, promising to harness the collective wisdom of crowds for the benefit of brands.” Consumer generated inputs are playing a more and more prominent role into research, innovation and planning. However, it is still not very clear what are the most suitable approaches, frameworks and methodologies available for for doing this.

This presentation, recently discussed at a number of conferences in the UK, Spain and Italy, looks in particular at crowd-sourcing and co-creation: why to use them, when to use them, what are the advantages, the drawbacks and the workarounds, what are the deliverables and how could these grassroots practices fit into the existing marketing process.

Using crowd-sourcing and co-creation as complementary frameworks is key to harness the wisdom of the crowds both at an individual and group-thinking level, bringing together bottom up and top down approaches, online and offline, to make sure the richness provided by mass collaboration is effectively shaped and leveraged by informed strategic thinking and expert insight.

Previously on the Hybrid approach:

The bottom is not enough – Kevin Kelly
http://www.kk.org/thetechnium/archives/2008/02/the_bottom_is_n.php

Hybrids: Architectures For The Ecology of Co-Creation
http://www.joelamantia.com/social-media/hybrids-architectures-for-the-ecology-of-co-creation

The Future of the Internet in 1990

Wednesday, October 21st, 2009

Douglas Adams was without doubt a genius, here is his take on the future of the internet from all the way back in 1990!

It’s called Hyperland and it’s a really very interesting…

Face Team Tweets From The Last Week & Beyond

Wednesday, October 21st, 2009

Brands Fluttering on Twitter

Thursday, October 15th, 2009

brave_new_world_cover_1

Twitter, love it or hate it, is having a massive impact on the way we communicate with our friends, colleagues, idols and, most importantly for this blog post, the brands we consume. I personally am a huge fan of Twitter and not necessarily for the traditional reasons; I am not a massive celeb fan and, although people around me may disagree (and this blog may suggest), I don’t particularly like talking about myself. No, my main reasons for loving Twitter are twofold:

1) I get to see loads of content that I otherwise would never, ever, have found myself

And…

2) I get to interact/vent at/be rewarded by the brands and products I surround myself with

Concentrating on point 2, let me give you a few examples of how Twitter has had a direct impact on my life and the way I interact with brands…

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Your MP is Just a Robot Away…

Thursday, October 15th, 2009

bot

A robot has been crowdsourcing messages of young people to The Houses of Parliament via the internet. The Voicebot is an industrial writing robot which, when connected to the internet writes out whatever messages are sent to it. It’s as quick as updating a Facebook status with a far more profound outcome! For the last two days The Voicebot has been delivering the messages that young people care about to our Members of Parliament.

Today is it’s last day in The Houses of Parliament, so send something salient if you get there in time but be sure to look at the previous submissions that have already gone through on the Voicebot’s Flickr page. The Voicebot installation is part of the Voicebox youth insight project commissioned by V the National Youth Volunteers Service. The aim of Voicebox is to help V and other volunteering organizations get a better understanding about youth in the UK so they can develop more relevant volunteering programmes. Look out for a Faceyouthlab blogpost about Voicebox soon.

Related Topics

Face Finalists MRS Award for New Consumer Insights

Thursday, October 15th, 2009

Picture 12
Face have been nominated for this new MRS award for our ground breaking on-line qualitative and co-creation research with Coca-Cola.

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The Anatomy of buzz: Emmanuel Rosen presentation at WOM UK Thought Leaders session

Sunday, October 11th, 2009

Last week inaugural WOM UK Thought Leaders event kicked off with a bang with Emanuel Rosen’s presentation The Anatomy of Buzz Revisited: Lessons in Word of Mouth Marketing and 100 WOM practitioners, marketing agencies, brands, academics and curious individuals.

The video of the session will be uploaded in the next days on the WOM UK blog. Same for the news about the upcoming November Thought Leaders session that will feature Dr Martin Oetting, Chief Research Director at European WOM marketing network trnd, presenting his doctoral dissertation on ‘The Ripple Effect’ – how companies can spread WOM by treating their customers like their best employees. Watch this space.

Why experts should not fear co-creation

Thursday, October 8th, 2009

I have had a fantastic few weeks meeting some really interesting clients and agency people where we have been presenting & discussing co-creation. The first reaction in this type of meeting from advertising agencies and other experts in communication & design industries is hostility. To quote one advertising creative from a meeting this week “well if we hand over responsibility to the consumer we might as well get our p45’s and close down the office” I can understand this reaction and we might call this the “defensive expert” attitude. Because the training of most communication and design experts is based on creating value for their companies by owning
the science or magic of the creative process.

However I cannot help but be attracted to experts: creatives, planners, software architects, UX and fashion designers. I love them all: the nerdier, the better. It is a sheer joy to spend time with these people discovering their vocation and talent.

These kinds of experts love their jobs and they’re good at it and they can really inspire people. This is why this initial defensive reaction is to misunderstand the co-creation process and the important role they can play in it.
The trick for experts is to let go, to move from bottler of creativity to broker of knowledge and nurturer of ideas.

  • Inspire
    Experts play a fundamental role when working with consumers – they are there to inspire consumers to engage with the subject and the challenge. The best co-creation projects always involve a passionate expert and a great example of this is Anne Gotelbe who inspired consumer to develop the next Axe/Lynx fragrance.
  • Creative Talent Spotting
    Experts are also there to spot the golden nuggets of ideas or insights that can move the co-creation process on. In fact without this experienced trained eye co-creation would simply be a crowdsourcing exercise and we would be left with a sea of ideas. This involves editing and building on ideas, clustering, combining narrow and non visionary ideas into robust platforms, adding that crucial tweak that makes the idea really work for the client.
  • Nurture
    Finally experts are there to mentor consumers and nurture the ideas that resonate. They are ultimately responsible for taking the ideas developed with consumers and bringing them to life within companies.

The Guardian unveil new word of mouth research tool to WOM UK

Thursday, October 1st, 2009

Yesterday’s WOM UK Espresso Briefing, where The Guardian’s commercial director Chris Pelekanou and ad planner Katherine Miall unveiled their new Word of Mouth database, got WOMUK new events programme off to a fantastic start. The fully booked event was crammed with businesses, agencies and individuals buzzing with questions, ideas, challenges – and the sugar high from their coffee and Danish.

The Guardian study combines existing thinking around what makes people influential with a new piece of qualitative and quantitative research – including an expert panel involving WOM UK Council members Steve Barton from Advokator and Ivan Palmer from Wildfire. This mass of data has been used to develop a communications planning tool in the form of a database which helps companies and advertisers to understand the type of people they’ll want to target to ensure their content is rapidly and widely spread. Click through for the presentation on Slideshare below.

Read all on the WOM UK blog